Urban Gym Wear Returns


Items can be returned in their original condition within 28 days of receiving your order for FREE! Please note all accepted returns will be refunded. We can no longer offer an exchange. 
Items must be returned in their original condition and this means that items must be unused and unworn, with no marks, scent or damage and in a resalable condition. Items should be returned in their original packaging with any product tags/tickets still attached.

Please be careful when trying on clothing that you are not wearing any make-up, hair product, fragrance, deodorant or other creams or substances, which may mark or damage the product.

Please not that underwear can not be returned for hygiene reasons.

Please ensure all returned items are packaged properly and sent via a tracked or signed for service. Returned items are your responsibility until they reach us. As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

1. Complete the Returns Form that was included within your order and pop it inside your parcel.
2. Stick the included Tracked 48 label on to your parcel.
3. Drop your parcel off at your local Post Office for FREE.
4. IMPORTANT: Request a receipt for proof of postage.
5. Please allow up to 7 working days for your refund to be processed.
We have already paid the return postage costs so you won't need to pay a penny when you take your parcel to the Post Office!
Returns are FREE for UK orders. 

1. Complete the Returns Form that was included within your order and pop it inside your parcel.
2. Send your parcel back to us using your preferred courier.
3. When we receive the item(s) back we will refund the price paid for the item.
4. If you would like to swap for a different size or colour please place a new order. 
5. IMPORTANT: We recommend using an insured delivery service as we can't be held responsible for parcels lost in transit.